Refund and Returns Policy

Effective Date: 05/11/2023

At WudelMbois, we strive to provide our customers with high-quality graphic design assets. We want you to be completely satisfied with your purchase, but we also understand that there may be situations where you need to request a refund or return. Please review our refund and return policy carefully to understand your options:

1. Refund Policy:

1.1. Refund Eligibility: We offer refunds for the following situations:

  • You’ve been charged twice for the same order.
  • You’ve made an accidental purchase of the same product more than once.
  • There is a technical issue with the product that prevents you from using it.

1.2. Non-Refundable Situations: We do not offer refunds for the following:

  • Change of mind or any other reason not listed in the “Refund Eligibility” section.
  • If the product has been downloaded, we cannot issue a refund.

1.3. Requesting a Refund: To request a refund, please contact our customer support team within 2 days of your purchase at info@wudelmbois.com. Include the order number, a detailed explanation of the issue, and any relevant information to support your request. Our team will review your request and respond as soon as possible.

1.4. Refund Process: If your refund request is approved, we will process the refund to the original payment method within [number of days] days. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

2. Return Policy:

2.1. Return Eligibility: We do not accept returns for digital graphic design assets, as they cannot be physically returned. However, if you encounter any issues with your download or product, please refer to our refund policy (Section 1) for assistance.

3. Customer Support: Our customer support team is available to assist you with any questions or concerns regarding your purchase. You can reach us at info@wudelmbois.com.

4. Changes to the Policy: We reserve the right to make changes to this refund and return policy without prior notice. Any updates will be effective from the date they are posted on our website.

5. Contact Us: If you have any questions or need further clarification about our refund and return policy, please don’t hesitate to contact us at info@wudelmbois.com.

Thank you for shopping at WudelMbois. We appreciate your business and are committed to providing you with the best possible customer experience.